So I finally got a NICE Customer Service person on the phone. Her name was Angie. Angie is AWESOME!! She was polite, helpful, and even apologized that I've been having so much trouble. She gave me some credit on my account immediately when i explained the situation. Turns out old Robert could've done the same thing when I first called him last week. AND of course Scott, the VERY uninterested one, could've done it when i talked with him too. When I asked Angie why she took care of it so easily for me, when two other men didn't seem to know how to help me, she simply said, "Well, maybe they didn't know they could do it. I'll bring this to the attention of my supervisor." Thank you Angie. Thank you for being nice AND knowing how to do your job!! I hope they give Angie a BIG promotion!!
I'm on the bus, on the way to Washington D.C.... no, i'm not going up there to help Congress put together a better bail-out plan, although I KNOW you all WISH I was doing that! -grin I'll be at The Birchmere with Patty Loveless. We are playing two shows... Oct. 1st and Oct. 2nd. Come see us if you can!
On another note.. i am SOOOO happy that "Survivor" is back on!! I LOVE that show!
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